Frequently Asked Questions
Everything you need to know about our heavy-duty steel solutions.
What is the typical lead time for shipping steel products?
Most standard inventory items are processed within 1-2 business days. Due to the weight and size of steel products, freight shipping typically takes 5-7 business days depending on your location.
Do you offer custom fabrication or sizing?
Yes, Pro Steel Products provides custom cutting and fabrication services for bulk orders. Please contact our sales team with your specific dimensions for a custom quote.
How do you ensure the quality and grade of your steel?
All our products undergo rigorous quality control and meet ASTM international standards. Material Test Reports (MTRs) are available upon request for industrial applications.
What is your return policy for heavy-duty items?
We accept returns on standard-sized items within 30 days of delivery. Please note that due to the nature of the product, customers are responsible for return freight costs unless the item arrived damaged.
Do you provide discounts for bulk or wholesale orders?
Absolutely. We offer tiered pricing for contractors and industrial partners. Discounts are automatically applied at checkout for qualifying quantities, or you can contact our B2B department.
How are shipping costs calculated for heavy steel?
Shipping is calculated at checkout based on the total weight of your order and the distance from our distribution center. We utilize specialized freight carriers to ensure safe and cost-effective delivery.